Posts Tagged ‘ American Express ’

Banks Need to Focus on Service and Simplicity

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1
February 25, 2014
Banks Need to Focus on Service and Simplicity

The biggest challenge ahead for banks is providing excellent service, a new study has found. Simplicity, advice and problem-solving are the three areas where customers are looking for more from their banks, according to a new study by Ernst & Young. The company surveyed 32,000 retail banking customers in 43 countries to build up its...
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Coolest Brands 2014: Elevating Payments to Another Level

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0
February 24, 2014
Coolest Brands 2014: Elevating Payments to Another Level

Officially, American Express had the most valuable financial services brand in the world last year, according to Interbrand. The consultancy valued the American Express brand last year at $17.6 billion, ranked No. 23 among all brands. (Apple’s was the most valuable brand of all at $98.3 billion, according to Interbrand.) But that dollar figure...
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17 Hottest Trends That Will Drive Banking in 2014

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5
January 13, 2014
17 Hottest Trends That Will Drive Banking in 2014

The business of putting together lists of top this-and-that at the end of the year has simply gotten out of hand. No media outlet took the list thing to greater heights than Time, which published the “Top 10 Everything of 2013,” which include 54 lists of, well, everything. We found particular joy reviewing the Top...
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American Express Connects With Users on a New Channel: Television

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0
January 10, 2014
American Express Connects With Users on a New Channel: Television

So your online and mobile channels are humming along nicely — but are you connecting with customers over a dedicated television channel? American Express is. The American Express Interactive Channel launched just over a year ago and currently reaches 63 million households in the U.S., making it, the company says, “the largest interactive TV...
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How Plink and Wisely Are Angling for Rewards Revenue

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0
December 26, 2013
How Plink and Wisely Are Angling for Rewards Revenue

Mobile payments are the rage — but 90% of commerce still takes place offline. Two online services powering offline commerce are rewards company Plink and Wisely, a new Yelp-like service built on actual transaction data. Plink Plink offers card-linked rewards at brands such as Dunkin Donuts, Burger King, Staples, Dollar General, Foot Locker and...
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Amex Shows the Dark Side of Security Hype, Just in Time for Christmas

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0
December 24, 2013
Amex Shows the Dark Side of Security Hype, Just in Time for Christmas

The recent Target credit card scandal has colored last-minute Christmas shopping with fear — fear of security breaches and lackluster controls and privacy. No doubt, American Express should add to that fear. The federal government today slapped American Express – officially the company’s American Express Centurion Bank — with more than $40 million of fines...
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American Express Platinum Cardholders Lose Airport Lounge Access, and They Are Not Happy

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0
December 19, 2013
American Express Platinum Cardholders Lose Airport Lounge Access, and They Are Not Happy

American Express Business Platinum cardholders will lose a cherished privilege in late March: access to American Airlines Admiral Club and US Airways Club lounges. Delta Sky Club and Priority Pass Select locations are unaffected. Notification of the change went out to cardholders via email Dec. 18, but many cardholders were aware of the impending...
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Amex Shuns Chat for Customer Service, Leaning Instead on Social Media

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0
December 4, 2013
Amex Shuns Chat for Customer Service, Leaning Instead on Social Media

American Express unveiled new online customer service features yesterday that lean more heavily on social media. Chat, however, was excluded from its new customer service application, and is only being made available on a limited basis. In re-engineering its online customer service center, American Express put its customer-care phone numbers, FAQs and social connections...
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Google Continues Mobile Payments Retreat with Prepaid Card Launch

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4
November 21, 2013
Google Continues Mobile Payments Retreat with Prepaid Card Launch

Google announced the launch of a prepaid card linked to Google Wallet yesterday. The move continues Google Wallet’s move away from contactless payments using near-field communication (NFC) and brings it in line with the Isis mobile wallet, which incorporates the American Express Serve prepaid card. Prospective users of the Google Wallet prepaid card, which is a MasterCard-branded...
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Rounds for Bill.com and LendUp a Thumbs Up for Commercial Fintech, Microfinance

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0
November 12, 2013
Rounds for Bill.com and LendUp a Thumbs Up for Commercial Fintech, Microfinance

The venture capital money is flowing into fintech and Bill.com and LendUp are the most recent beneficiaries. The investments show confidence in the commercial space and in microlending, respectively. Bill.com, an accounts payable company serving the needs of small and midsize business, received $38 million in a round led by Scale Venture Partners today....
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