Harry J Houck Jr's Page

I had 8 years experience as a VP with Citibank, where I developed and instituted a new investigative process saving Citibank millions of dollars yearly in client based fraud claims. I left to start my own consulting business.

Client based Regulation E ATM Fraud has been on the rise for several years. Because of customer service and other issues, banks tend to pay these claims too often. By doing this they make themselves more vulnerable to client fraud each time a claim is honored. In these economic times clients may also make false claims to pay outstanding bills.

My own study reveals that only 8% of Reg E Authorized ATM Fraud claims conducted by clients are denied. This indicates your institution is giving away millions of dollars every year. That exposure can be reduced considerably. Utilizing my process on claims over $1000.00 the denial rate would be between 25-45%.

I guarantee that I can save your institution millions of dollars yearly without violating the regulation and affecting customer service. This will take a minimal investment with an enormous return. I am an expert in this field and have the track-record to prove it.

To accomplish this I’m offering a customized Reg E Investigative process /solutions. Utilizing new policies, strategies and tactics developed by me to manage your client fraud exposure. Its time to think outside the box to identify and deny fraudulent clients. My process combines both expertise and innovative methods to deliver accurate, trusted decisions.

McKinsey & Company a strategic consultant for Financial Services commented about my process: That it should be “Best Practices in Banking and that no other bank has such a process.”