Leveraging CFPB complaint database analysis to improve customer experience

February 4, 2013
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With increasing regulatory challenges in a competitive landscape, today’s financial institutions need to keep a close eye on reducing complaints. The Consumer Financial Protection Bureau (CFPB) made this even tougher last summer when their customer complaint database was made public. Beyond the Arc’s ongoing analysis of the CFPB database has shed light on the top [...]

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Original Post: http://beyondthearc.com/blog/2013/customer-experience/leveraging-cfpb-complaint-database-analysis-to-improve-customer-experience

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