Satisfied Customers Aren’t Necessarily Loyal Customers

December 4, 2012
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Retention Trumps Satisfaction For about a decade, JD Power and Associates has been asking consumers to rate their satisfaction with [...]

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Original Post: http://blogs.cisco.com/financialservices/satisfied-customers-arent-necessarily-loyal-customers-3/#utm_source=rss&utm_medium=rss&utm_campaign=satisfied-customers-arent-necessarily-loyal-customers-3

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