Listening to the voice of the customer


A Voice of the Customer program helps you reap many benefits: improve customer experience to increase loyalty, take early action to reduce risk, and grow your business through innovative products and services, and stronger relationships with your customers. Check out best practice tips from our CEO, Steve Ramirez, in his guest post on the ABA Banking [...]


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Original Post: http://beyondthearc.com/blog/2012/customer-experience/listening-to-the-voice-of-the-customer

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