JPMorgan Chase out mobile-banked its FI peers, according to Javelin’s latest “2011 Mobile Banking Scorecard” report released yesterday.
The research firm gave Chase’s mobile banking offerings props for its broad range of mobile features, including: P2P transfers, account rewards and mobile remote deposit capture.
Javelin evaluated 23 mobile banking offerings from the 25 largest retail banking FIs, reviewing the following areas of the technology: mobile access, general features, SMS text features, marketing and security.
Other bank “gold” winners that scored 70% or above on key criteria from Javelin, include: Wells Fargo Bank, Bank of America, BB&T, Citibank and USAA.
Looking ahead, Javelin identified tablets as the tools that will have a “huge impact” on mobile banking. To date, the research firm only found that 30% of FIs surveyed provide a downloadable iPad app.
Another area FIs across the nation should focus on, according to Javelin? Mobile enrollment and account opening.